There are several common mistakes which occur while a domain is being authenticated; therefore, we have decided to describe them in this article to help you avoid them.
Adding a Domain
- Adding domain with "www" in front of the domain name
While the website truly is www.yourdomain.com, when authenticating, add only this part of the domain - ''yourdomain.com''. If you will add ''www'' in front of the domain, and then click on the "Add records" button, authentication won't work.
Add only: domainname.com
- Adding TXT values for DKIM with spaces or additional symbols
In some cases when a TXT value for DKIM is added, it can contain spaces. Always make sure that the record for insertion doesn't have any spaces. Sometimes host panels tend to add additional symbols like '' '', if you see that these symbols or any other symbols are added please delete them, so authentication would be correct.
- Check the TXT name for DKIM and try several additional options
When adding a TXT name please check and try several combinations of the name. Every host panel is different, therefore they have mismatched settings for the TXT name.
For example, in these ways a DKIM name can be added:
- Full entry: mg._domainkey.yourdomain.com.
- Entry without a dot at the end: mg._domainkey.yourdomain.com
- Entry without a domain: mg._domainkey.
- Having several SPF records
This is a very common mistake, as most companies have authenticated their domain with other services as well. All SPF records must be combined into one record. When authenticating a domain with another service, their SPF records have to be integrated with the existing SPF record.
For example, you already have a SPF record:
v=spf1 mx ptr include:_spf.otherdomain.com ~all
Now you need to add a second SPF record. The combination of two should look like this:
v=spf1 mx ptr include:spf.example.com include:_spf.otherdomain.com ~all
- Not using validators to check added records
DKIM and SPF validators can help you confirm if the authentication has succeeded or whether it has some kind of errors.
We suggest these validators:
If you are still experiencing any troubles with your domain authentication please contact your account manager or our support team.