My Profile Information: How to Change Your Account Profile

Last Updated: Apr 15 2020 05:13 pm UTC

Your account profile represents information about you in our system. This information serves a variety of purposes including identification when sending emails, billing for your account, and more.

Modifying Your Profile

Select the Edit Profile Information option from the Profile menu in the upper right corner. This will display your profile information.



Personal Information

The Personal Information section is divided into the following sections:

  • Profile Photo —  your profile photo

  • First Name—your first name

  • Last Name—your last name

  • Email Address—This is the email address used for notifications and other emails sent from our system.

Note: This is the email address you used when you created your account. If you want to change this, you will need to verify the address by clicking on a link in the verification email sent to you by us.

Changing the Email Address

Enter the new email address and wait for the confirmation email to come to the email address you just submitted. Open the email and click on the confirmation link.

Note: For your email address to be changed you must click on the activation email that will come to your new email address. You will be able to resend the email. If you didn't receive a confirmation email please contact your account manager or our support team.

Company information

The Company Information section includes information about you and your company or organization:

  • Company/Organization—the company or organization from which campaigns will be sent

  • Phone Number—your phone number with country and area code

  • Website URL—The URL of your company or organization's website

  • Type of Company/Industry—use the drop-down to select the industry most closely associated with the kind of work practiced by your organization

  • Company Size—use the drop-down to select the closest size of your company

  • Country—use the drop-down to select the country of your billing address

  • Address—the street and number of your billing address

  • Office Fax—your office fax number with country and area code

  • City—the city of your billing address

  • State/Province—the state or province of your billing address

  • Zip/Postal Code—enter your zip or postal code of your billing address


  • Time zone—use the drop-down to select your time zone

  • Date format—use the drop-down to select the format of dates that you would like our system to use

  • Language — the language of your account

  • Auto Logout Time — learn more about this feature here.

  • Notifications—check the appropriate boxes to receive email notifications from our system based on specific activities:

    • When an email campaign is sent

    • Email campaign summary report. For this option, you can use the drop-down to select the number of hours after the campaign has ended that a summary email will be sent.

Click the Save Changes button when finished.

Marketing Permissions

Tick the Email checkbox, if you want to receive email campaigns from us.

Click Save Changes.


Learn how to change your password here.

Account Security

See how to enable Two-Factor Authentication here.

Close Account

If you choose to permanently delete the account, all information will be deleted forever and we will not be able to restore it.

See how to close your account here.


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