Invite Your Colleagues: How To Create a New User?

Last Updated: Jul 29 2020 08:18 am UTC

Adding a New User

From the main menu select the account settings and from the drop-down menu select Manage users.

You will see a window with users who have been already added. By default, you will always see the Owner as the first user. The owner is the creator of the account.

On the right side, click the Add Another User button to create and set up permissions for new sub-users.


After clicking on the Add a user button, you will see the User Details and Permission Type settings. On the left side, you will need to add the full name and email address of the sub-user, whereas, on the right side, you need to choose the permission type for the new sub-user.

Enter the sub-users name and surname and choose the email address to which the invitation email will be sent.

You can also preview the email that will be sent to the user by clicking on the See what we will send link right under User Details.

You can choose either pre-defined permission levels or define them by choosing the Custom option.

  • Account Manager – the Account Manager, has full access but they cannot close the account. Only the account creator (Owner) can close the account.

  • List Manager - this user can access lists, add, edit, unsubscribe and delete contacts. You can select which lists will be available to this user.

  • Collaborator - has full access to the email and SMS campaigns, create and edit templates, but s/he cannot send campaigns.

  • Watcher - can access reports, export overview in XLS and PDF reports, as well see individual subscriber details, however, cannot export them.

  • Custom - create custom permission schemes, select which actions are allowed.

Click on the Invite User button to create and send an invitation to the new sub-user of the account. The user will be able to access the main account after the Accept Invitation link in the email is clicked, and the username and password are entered.

Note: The sub-user will need to type in the username and password for the main account.

The invitation email can be resent ​if the sub-user didn't receive the invitation email. The invitation will be pending until your newly created sub-user accepts the invitation that has been sent to the email address entered.

You can also resend the activation email by clicking on the “Resend“  icon.

Additionally, any user can be deactivated at any time by clicking on the “Deactivate icon.

If you need to activate a sub-user you can simply click on the “Activate“  icon.

Learn more about multi-user accounts here. 

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