Regular Email Campaigns: How To Exclude Subscribers From A Campaign?

Last Updated: May 13 2020 11:36 am UTC

You can send more targeted campaigns by excluding lists and segments.

An exclusion list or segment is a list of contacts that you wish to exclude from your email campaign. When selecting recipients for the campaign that is ready to send you can choose a particular list or segment of recipients you don't want to receive this campaign. You can create also so-called suppression list with emails that you want to keep off your campaigns forever and just select this list each time you send a campaign. Learn more about segmentation here.  

To exclude list from the campaign recipients:

You can exclude recipients from your email campaign in Step 2 of the Campaign Wizard.

Untick the list you wish to exclude from the campaign. You can also expand a list to exclude segments created from that list.

To exclude list segments from the campaign recipients:

Click on the drop-down of the list segments and choose segments that you wish to exclude from the campaign.

When you click the Exclude button for any list or segment it will make sure to not send the campaign to anyone who is on an excluded list or segment.

Note: When you click exclude next to a list or segment, these recipients will also be excluded if they are duplicated in any other list or segment that you selected as recipients for this email campaign.

To exclude subscribers who have received a certain number of campaigns in the selected time period:

You can exclude recipients from your email campaign in Step 5 of the Campaign Wizard.

In the sending time block choose the Advanced Settings option. You will see this window appear:

Tick the checkbox if you want this condition to be applied. You can choose the number of e-mails received in a certain period of time.

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