How To Import SMS Subscribers?: Importing SMS Subscribers

Last Updated: Nov 22 2019 08:28 am UTC

There are three list formats you can use to import SMS database:

SMS subscribers only 

Follow the steps below if all your subscribers have phone numbers, but just some of them or none of them have email addresses.

Adding only SMS subscribers is as easy as adding email subscribers.

  • First, go to My Lists page and choose a list. Click on Add Subscribers button and choose "Import a File".
  • Click on the "browse" button to add your file. Only .xls and .csv files are accepted.
  • When uploading a list, check the "Add SMS contacts only" option 

  • Choose the option to Update existing subscriber details if you wish and click "Upload Subscribers".
  • The list must contain SMS subscribers to be imported, but it can also store the information about the email of the subscriber.

Email subscribers mixed with SMS subscribers

You can use a single list to import email and SMS subscribers, even though not every SMS subscribers has email next to it and vice versa. This is a two-step process.

STEP 1 

  • First, go to My Lists page and choose a list. Click on Add Subscribers button and choose "Import a File".
  • Click on the "browse" button to add your file. Only .xls and .csv files are accepted. Alternatively, you can use Paste in text format option.
  • Choose the database you want to import. 
Note: When importing this type of mixed list, the first two lines always need to include email addresses!
  • Choose the option to Update existing subscriber details if you wish and click "Upload Subscribers".
  • In the next step, you will see that some subscribers will not be imported and highlighted red because they don`t have email addresses next to them.

  • Confirm by clicking Continue
  • As a result - all the contacts with an email address are imported

STEP 2 

  • To add the missing SMS subscribers, repeat the process with the same database, but before clicking “Continue” check the "Add SMS contacts only" option 

  • In the field mapping step, confirm subscribers and click “Continue”.
  • After importing, an announcement will appear notifying you that some subscribers have been added, but others have not because they were already added the first time when email subscribers were imported.

The above is an example just to show you how a single list of email and SMS contacts can be imported together.

Email subscribers with partial SMS information

This type of database example, which also includes SMS subscribers, is imported just like the email database. Just remember this option requires you to have all subscribers to have an email address.

To do this, just follow the steps in the article How to Import a Contact List


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