Our platform includes detailed reports for completed SMS Campaigns.
Accessing SMS Reports
STEP 1 — Select the Reports option from the SMS Menu. This will open the list of completed SMS campaigns,
STEP 2 — Click on a campaign to open the SMS statistics window.
The SMS Campaign Reports Window is divided into two tabs:
The Delivery Statistics tab provides more detailed information about the SMS Campaign delivery:
- Preview icon —you can click on the phone icon to see a preview of the SMS campaign
- Switch Campaigns —you can easily switch to other SMS Campaigns using the drop down
- Export —click on the button to download the report in .xls format
- Subscriber List—the contact list that was used in the campaign. You can click the list to view the subscribers.
- Total SMS—the total number of SMS messages sent
- Delivered—the total number of SMS messages delivered.
- Sent—These represent the phone numbers from which we receive a responding “OK” message when the SMS is received. Unfortunately, depending upon the subscriber's carrier, we may not always receive this confirmation message.
- Message queued—These are messages waiting to be sent.
- Undelivered—the number of messages that are still undelivered in the event that the campaign is still on-going.
- Delivery error—it could be because:
- Routing error – these are real numbers but without active subscribers. Inactive numbers.
- Message expired – existing number but turned off, unavailable
- User canceled message delivery – these are numbers that are rejected because they can not receive SMS
- Other—Any other messages that remain unsent
- Bounced SMS Report — list of phone numbers that didn't receive the campaign
The Link Statistics tab provides details about click-throughs on links that were included in the SMS message:
- Total Clicks—the total number of links clicked by all recipients
- Individual links that have been clicked—These represent the number of individual links clicked by subscribers. For example, if there are three links in your SMS message and a user clicks on one of them, this number will be 1. If another user clicks on the same link, it won't be counted in this number.
- Total unique clicks—These represent the first click, from each person, on a link. For example, if there are three links in an SMS message and a subscriber clicks on one of the links 1 time, that click will be represented in this count. But if the same subscriber clicks on the same link again, it will only be counted in the total number of clicks.
- Most popular—the most popular link based on the number of unique clicks
- Click to open rate—the total number of clicks divided by the number of deliveries.
The graph on the right displays click statistics (number of clicks over time) by month for the SMS campaign.