Edit Subscriber Profile Information: Subscriber Profile Page

Last Updated: Aug 16 2020 05:41 pm UTC

The Subscriber Profile contains information both about the subscriber as well as their activity and notes.

There are two ways to access the subscriber profile:

First, if you know the subscriber’s name or email address, you can enter it into the search field.

This will display the search results screen.

If the search has yielded any results, clicking on email will open the Subscriber profile.

Alternatively, you can select the My Lists option from the List Menu. This will display all of your current lists.

Next, click on the list title for which you want to view the subscriber’s profile. This will display a list of all the subscribers currently associated with that list.

Finally, click on the View icon next to the email address to open the Subscriber’s Profile.

 The Subscriber’s Profile is divided into four main areas:

Subscriber details

The Subscriber Details area contains information about the subscriber. In this area, you can edit the basic information about the subscriber by clicking on the pencil (edit) icon.

Activity details

 This area provides information about the subscriber's email activity:

  • Membership status—the current membership status which can include active (will receive emails and other campaigns), unsubscribed, bounced, and inactive.
  • Subscription date—the date that they subscribed
  • Subscription IP—the IP address from which they subscribed 
  • Subscription type—how they subscribed
  • Geodata—from where they subscribed
  • Emails sent—the number of emails that have been sent to this subscriber
  • Emails opened—the average open rate of all campaigns sent to this subscriber.
  • Click to open rate—clicks on links in all campaigns sent to this subscriber
  • Unsubscription button
  • Delete button
Note: If you unsubscribe a contact you won't be able to add it back manually, but if you delete a subscriber — you can.
Note: The image on the left-hand side is automatically populated first through Gravatar and then through Facebook. If an image cannot be located, a default avatar is used.
  • Export button — You can export the subscriber's information in XLS format by clicking on the export button.

The exported file will include this information:

  • E-mail address
  • Name and Last name
  • Opt-in time
  • Opt-in IP
  • Confirmation time
  • Confirmation IP
  • Last changed
  • Opt-in link or source
Note: The opt-in link can be extra useful if you use an embedded Mailigen's web sign-up form on several pages or over the whole website as you will be able to follow which page is the most popular for subscribing.


This area provides a way to add notes about the subscriber:

  • To add a new note, click on the Notes area. You can enter a 255 character note. When you are finished entering the note, click the Add Note.
  • To edit a note, click the Edit Icon for the note that you wish to edit.
  • To delete a note, click the Delete Icon for the note that you wish to delete.
Note: Notes are not visible to subscribers. When notes are created, the date of creation and time are automatically captured.

Activity history

This area provides information about the subscriber's activity history including:

  • If and when the subscriber data is edited
  • Campaigns that have been sent to the subscriber
  • Emails that the subscriber has opened
  • Links on which the subscriber has clicked
Note: You can easily view the results of a campaign that has been sent to this subscriber by clicking on the campaign name.

Was this article helpful?
What can we do to improve articles like this?

© 2010-2020 Mailigen. All rights reserved.