Email Domain Authentication: What Should I Do If Domain Authentication Is Not Verified?

Last Updated: May 03 2019 11:36 am UTC

Not always you will get your domain authenticated with the first try, but don't get discouraged by that — the authentication could be just one step away.

If you see an error message that indicates that DNS records are not found, then it could be that you didn't add records correctly into your host panel.

Check if DKIM record is added

You can check which records are added by testing your domain on one of DNS testing tools.

Check your records on Dmarcian website (DKIM) 

Note: You will need to enter a selector. Selectors are arbitrary names below the "_domainkey." namespace. Selector indicates your DomainKeys/DKIM public key location. For example: if your domain selector is: "m321", your public key record will be "m321._domainkey.yourdomain"; if your domain selector is: "s000", your public key record will be "s000._domainkey.yourdomain". 

You should get this message:

Check if SPF (Sender ID) record is added

Check your records on Dmarcian website (SPF)

You should get this message:

Check if DNS verification record is added

Check your records on MXtoolbox website

Choose TXT lookup.

What if Record is Not Found?

If you see

"No DMARC record published."

"There is something wrong with your SPF record."

and you have added the record, please check your TTL value. It means “time to live” and it is a number of seconds for DNS server to check your records. By decreasing this value, records will distribute faster. If records cannot be allocated, you need to contact your website or DNS administrator for additional information.

Note: You can check our support article “Common Mistakes In Email Authentication“ for additional information about domain authentication issues.

When you have checked everything, and it looks like everything is correct from your side, please contact us at support@mailigen.com and send us your domain name and screenshot from your host panel where we can see records added to investigate given situation.


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