Email Domain Authentication: What Should I Do If Domain Authentication Is Not Verified?

Last Updated: Feb 15 2019 02:49 pm UTC

If you see an error message that indicates that DNS records are not found, then it could be that you didn't add records correctly into your host panel.

Check if the records are added

You can check which records are added by testing your domain on one of DNS testing tools.

  • DomainKeys/DKIM

Check your records on Dmarcian website (DKIM) 

Note: You will need to enter a selector. Selectors are arbitrary names below the "_domainkey." namespace. Selector indicates your DomainKeys/DKIM public key location. For example: if your domain selector is: "m321", your public key record will be "m321._domainkey.yourdomain"; if your domain selector is: "s000", your public key record will be "s000._domainkey.yourdomain". 

You should get this message:

  • Sender ID / SPF

Check your records on Dmarcian website (SPF)

You should get this message:

  • DNS Verification

Check your records on MXtoolbox website

Choose TXT lookup.

If Record Is Not Found

If you see

"No DMARC record published."

"There is something wrong with your SPF record."

and you have added the record, please check your TTL value. It means “time to live” and it is a number of seconds for DNS server to check your records. By decreasing this value, records will distribute faster. If records cannot be allocated, you need to contact your website or DNS administrator for additional information.

Note: You can check our support article “Common Mistakes In Email Authentication“ for additional information about domain authentication issues.

When you have checked everything, and it looks like everything is correct from your side, please contact us at support@mailigen.com and send us your domain name and screenshot from your host panel where we can see records added to investigate given situation.


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